Cancellations, returns & refunds

Before your items are purchased

Request cancellation from your private order page as soon as possible. A request is not confirmation of cancellation: we first check whether purchasing is already in progress. When we can cancel before purchase, we release your uncaptured card authorization. Your bank controls the release time.

After purchase

If an item is damaged, defective, incorrect or has not arrived, contact [email protected] promptly with your order reference, a description and relevant photographs. We review the issue and arrange the appropriate return, replacement or refund. Describe any missing item in a multi-package order so we can check all packages.

Please obtain return authorization and the correct return instructions before sending anything back. Our registered business address is not a return warehouse. Keep the item and packaging while a damage or incorrect-item claim is reviewed.

Change-of-mind requests

We do not offer an unconditional change-of-mind return guarantee. If return eligibility is important to your purchase, ask us before ordering. Any approved change-of-mind return must follow the conditions and return-shipping arrangement we confirm in writing. Nothing in this policy limits rights that applicable law gives you.

Refund payments

Approved refunds are issued through Stripe to the original payment method. We email the exact refunded amount. A partial refund does not mean the whole order has been refunded. Your bank determines when the credit appears. We do not ask you to pay an additional fee to receive a refund.